Quality Management and Safety Engineering (BSc) - MST 326
Change management.

PowerPoint presentation

Hierarchy of change:

The need for attention from senior management increases as the contemplated change moves from lower left to upper right in the diagram below:

Reactive Adaptation Re-creation
Anticipatory Tuning Re-orientation
  Incremental Discontinuous

Kotter defines eight stages for the implementation of successful change:

with eight complementary errors which prove to be barriers to the effective implementation of change:

and five consequences arising from the eight errors:

In response to the question "How do you manage change ?",Fred Nickols (12 September 2004) replied
"The honest answer is that you manage it pretty much the same way you'd manage anything else of a turbulent, messy, chaotic nature…"

  1. The first thing you do is jump in.
  2. A clear sense of mission or purpose is essential.
  3. Build a team.
  4. Maintain a flat organizational team structure and rely on minimal and informal reporting requirements.
  5. Pick people with relevant skills and high energy levels.
  6. Toss out the rule book.
  7. Shift to an action-feedback model.
  8. Set flexible priorities.
  9. Treat everything as a temporary measure.
  10. Ask for volunteers.
  11. Find a good “straw boss” or team leader and stay out of his or her way.
  12. Give the team members whatever they ask for — except authority.
  13. Concentrate dispersed knowledge.

Remember, the task of change management is to bring order to a messy situation, not pretend that it’s already well organized and disciplined.

Recommended reading

URLs for change management (checked as live on 27 February 2005):

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Created by John Summerscales on 27 November 2004 and updated on 24-Jul-2014 10:13. Terms and conditions. Errors and omissions. Corrections.