Quality Management and Safety Engineering - module MST 326 for BSc MST
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The module leader for this ten-credit module is John Summerscales.
The module (was MST324 until AY2005/06) was taken by students of

Subject Index to assist in finding specific resources.

This is an archived resource.

Lecture plan

 Lecture  Topics PowerPoint Reading lists
1:  Introduction.  Definitions of Quality.  The Gurus of Quality. 88 KB ILS/01
2:  Basic statistics.  Statistical Process Control (SPC) and Control Charts.   Six-Sigma.
 Quality Circles.  Kaizen (continuous improvement). Poka-Yoke (mistake-proofing).
32 KB ILS/02
3:  Problem Solving Techniques. (brainstorming * mind maps * cause-and-effect diagrams * FMEA * FTA * DOE). 383 KB ILS/03
4:  Quality Management Systems (ISO 9000).  Quality Function Deployment (QFD). 132 KB ILS/04
5:  Concern for environment not a new phenomenon ...  Sustainability. Environmental Management Systems (ISO 14000).
 Polluter Pays Principle (PPP).  Precautionary Principle.  Life Cycle Assessment/Analysis (LCA). Environmental Impact Classification Factors
153 KB ILS/05
6:  Occupational Health and Safety Management Systems (BS 8800/OHSAS 18001).  COSHH - CHIP - RoHS.  Risk Assessment. 367 KB ILS/06
7:  Project planning (Gantt - PERT/CPM). Technology Road Maps (TRM). 792 KB ILS/07
8:  Event management.  Budget uncertainties.  Insurance against risks.  75 KB ILS/08
9:  Product Liability. CE marking. Recreational Craft Directive (RCD). Classification societies. 179 KB ILS/09
10:  Learning styles (Honey and Mumford).  Team rôles (Belbin).  The culture of organisations.  Change management. 109 KB ILS/10
11:  Revision Tutorial    
12:  Revision Tutorial    

James Evans and William Lindsay, The Management and Control of Quality - Fifth Edition, South-Western/Thomson Learning, Cincinnati OH, 2001.  ISBN 0-324-06680-5.
inc. CD-ROM with QuickTimeTM videos, web links and spreadsheets. ISBN 0-324-06682-1.  PU CSH Library.  Support material specific to this book can be found here.
The PowerPoint slides associated with each chapter are:

  1. Introduction to quality: history - definitions.
  2. Total Quality in organisations: systems thinking - manufacturing and service sectors.
  3. Philosophies and frameworks: - the quality gurus - Baldrige national quality awards - ISO9000:2000.
  4. Focusing on customers: customer satisfaction and customer relationship management.
  5. Leadership and strategic planning: the seven management and planning tools.
  6. Human resource practices: high performance work systems - work design - employee involvement - teams - motivation.
  7. Process management: loss functions - design objectives - quality function deployment - kaizen.
  8. Performance management and strategic information management: costs of quality.
  9. Statistical thinking and applications: variation - statistical methods - design of experiments - process capability.
  10. Quality improvement: quality of conformance - six-sigma - seven QC tools - Poka-Yoke.
  11. Quality control: inspection and acceptance - in-process inspection - metrology - repeatability and reproducibility.
  12. Statistical process control (SPC): control charts - SPC implementation.
  13. Reliability: failure rates - reliability management.
  14. Building and sustaining total quality organisations: corporate culture and change - best practice


Samuel KM Ho, Operations and Quality Management, International Thomson Business, 1999. ISBN 1-86152-398-x.   PU CSH Library.

Further reading (books, journal papers or websites) are included on the pages above for individual lectures.  The most reliable sources are refereed journal papers: a number of these are available to University of Plymouth students via the Staff/Student Portal through the following sequence: University Information/Library Resources/Electronic Resources.  Do remember that any other information obtained from the web may be of dubious quality.  For the most part you can expect academic websites (.ac.uk in the United Kingdom or .edu in the USA) to have reasonable integrity, but often the content may be the opinion of one individual rather than ideas agreed by the research community.  Business/commercial/industry sites may often be influenced by the expectation of making a sale!

Other modules taught by JS include:
Re-created by John Summerscales for MST326 from MST324 on 26 July 2005 and updated on 23-Oct-2019 14:11.
Terms and conditions. Errors and omissions.  Corrections.  Return to School of Engineering - Online Document Index.